Privacy Policy

Lyon Elite Aesthetics ('we', 'us', or 'our') is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (lyoneliteaesthetics.com) or contact us for a consultation.

By using our website or submitting your information through our contact form, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with its terms, please discontinue use of our site.

We may collect the following categories of personal information when you voluntarily submit a consultation request or otherwise interact with our website:

• Identifiers: first name, last name, email address, phone number. • Communication content: any message you include in the consultation form. • Usage data: IP address, browser type, pages visited, time spent on site, and referring URLs, collected automatically through analytics tools. • Device information: operating system, screen resolution, and device type.

We do not collect sensitive medical or health information through this website. Any health-related information you choose to share in the message field is treated with strict confidentiality (see 'Confidentiality' below).

We use the personal information we collect for the following purposes:

• To respond to your consultation request and schedule appointments. • To communicate with you about your care, follow-up inquiries, and appointment logistics. • To send you text messages (SMS) and email communications regarding your healthcare and for marketing purposes, where you have provided your express written consent. • To analyze website usage and improve our online experience through anonymized analytics. • To comply with applicable legal obligations.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

By opting in through our contact form, you expressly consent to receive recurring text messages (SMS) and email communications from Lyon Elite Aesthetics, including autodialed or pre-recorded messages, at the phone number and email address you provide. These messages may include appointment reminders, healthcare information, and promotional content.

Consent is not a condition of purchasing any goods or services. Message and data rates may apply. Message frequency may vary.

To opt out of SMS messages at any time, reply STOP to any text message you receive from us. To opt out of email communications, click the unsubscribe link in any marketing email or contact us directly at office@lyon-elite.com.

For help, reply HELP to any SMS or contact us at office@lyon-elite.com. We comply with all applicable requirements under the Telephone Consumer Protection Act (TCPA) and the CAN-SPAM Act.

Lyon Elite Aesthetics understands the sensitive and personal nature of the care we provide. All information you share with us — whether through this website, by phone, or in person — is treated with the strictest confidentiality.

We are committed to maintaining the privacy and dignity of every client. Our staff are bound by confidentiality obligations and are trained to handle personal information with discretion.

While our website does not constitute a HIPAA-covered electronic health record, any protected health information shared during in-person consultations or via direct communication is handled in accordance with applicable federal and state healthcare privacy laws, including HIPAA where applicable.

We may share your personal information only in the following limited circumstances:

• Service providers: trusted third-party vendors who assist us in operating our website, managing communications, or running analytics (e.g., email delivery platforms, CRM software, website analytics). These providers are contractually obligated to use your information only to perform services on our behalf. • Legal compliance: when required by law, court order, or government authority, or to protect the rights and safety of our clients, staff, or the public. • Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and your choices.

We do not share your information with advertisers or data brokers.

Our website may use cookies — small text files stored on your device — and similar tracking technologies to understand how visitors interact with our site, measure performance, and improve your browsing experience.

We may use third-party analytics tools such as Google Analytics. Data collected through these tools is aggregated and anonymized and is not linked to personally identifiable information. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Most browsers allow you to control cookie settings through their preferences. Disabling cookies may affect some functionality of our website.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to respond to your inquiry, maintain business records, and comply with legal obligations.

Consultation request data is generally retained for up to 3 years following your last interaction with us, unless a longer retention period is required by law or professional standards. Analytics data is retained in accordance with the policies of the relevant third-party tool.

You may request deletion of your personal information at any time (see 'Your Rights' below).

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encrypted communications (HTTPS), access controls, and regular security reviews.

No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you have reason to believe your interaction with us is no longer secure, please contact us immediately at office@lyon-elite.com.

Depending on your state of residence, you may have the following rights regarding your personal information:

• Access: request a copy of the personal information we hold about you. • Correction: request that we correct inaccurate or incomplete information. • Deletion: request that we delete your personal information, subject to certain legal exceptions. • Opt-out of marketing: withdraw consent for SMS or email marketing communications at any time (see 'SMS and Email Marketing' above). • Non-discrimination: we will not discriminate against you for exercising any of these rights.

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know the categories of personal information we collect and the right to opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, contact us at office@lyon-elite.com or through the consultation request form on this website. We will respond within 30 days.

Our website and services are intended for adults only. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected information from a minor, we will delete it promptly. If you believe a minor has submitted information to us, please contact us at office@lyon-elite.com.

Our website may contain links to third-party websites (such as WhatsApp or external booking platforms). We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we do, we will revise the 'Last updated' date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Lyon Elite Aesthetics Email: office@lyon-elite.com Phone: +1 (786) 957-9400 2700 N Miami Ave, Suite 404, Miami, FL 33127

You may also submit inquiries through the consultation request form on this website.